Frequently Asked Questions
Everything you need to know about our high-performance fitness gear.
How long does shipping take for heavy gym equipment?
Standard shipping typically takes 5-7 business days. For oversized items like power racks or treadmills, freight delivery may take 10-14 business days and includes professional curbside drop-off.
What is your return policy for sports apparel and gear?
We offer a 30-day return policy on all unworn apparel and unused equipment. Items must be in their original packaging with tags attached to qualify for a full refund.
Do your products come with a manufacturer warranty?
Yes, all Power Plate hardware and equipment come with a minimum 1-year limited warranty covering structural defects and mechanical failures under normal use.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping for global athletes?
We currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for larger equipment purchases.